Notes
Slide Show
Outline
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Interface Between Engineering and Biology and
its Impact on the Human Condition:

Avoiding Unintended Consequences
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unintended consequences
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Organizations have major influences
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Operator
malfunctions
  • Communications
  • Violations
  • Limitations
  • Slips
  • Ignorance
  • Flawed planning
  • Mistakes
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"Culture"
  • Culture
  • Communications
  • Violations
  • Organization
  • Monitoring
  • Leading
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Procedure
malfunctions
  • Incorrect
  • Inaccurate
  • Incomplete
  • Excessive
  • complexity
  • Poor documentation
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Hardware
malfunctions
  • Serviceability
  • Compatibility
  • Durability
  • Safety
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Proactive: - High Reliability Organizations
  • Extensive process auditing
  • Risk mitigating reward systems
  • Higher quality standards
  • Risk perception - early warnings
  • Command & control systems
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Command and control Systems
  • Migrating decision making
  • Robustness - defect & damage tolerant
  • Maintaining the ‘bubble’
  • Formal rules and procedures
  • Selection & training - the ‘right stuff’
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Not who is to blame!
But, what defense systems broke down?
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Blunt end - organizations
Sharp end - operators
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Interactive:
the “right stuff”
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Deployment of resources
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Success factors = 5 C’s
  • Commitment - top down and bottom up
  • Capability - sensitivity and technical / management abilities
  • Cognizance - awareness of hazards & risks
  • Culture - quality & reliability
  • Counting - measures created to recognize tangible financial and intangible benefits
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avoiding unintended consequences is one damn thing after another!